Breach and Exceptions Management Software
Sigmify GRC centralizes every compliance deviation, control failure, and security incident in one platform, each handled on the timeline its regulation requires. SIEM and HRM signals trigger tickets automatically, keeping response fast and every step traceable through closure.
One Ticket, Every Deviation
A real-time, centralized view of every breach and exception, with status, severity, ownership, and SLA visibility on configurable dashboards, enriched with SIEM and HRM alerts and event correlation.
Tickets Trigger Themselves
Tickets can be created manually or generated automatically from audits, governance tasks, risk assessments, or SIEM and HRM system integrations.
SLA Set to Your Regulation
Sigmify GRC’s SLA engine can be configured to the notification timeline your business is subject to, with escalation and closure tracking starting the moment a ticket opens.
A Core Distinction
Incident vs. Exception vs. Control Failure
Not every ticket in this module is the same kind of problem, so each type routes through the workflow, SLA, and evidence requirements it actually needs, instead of one generic queue.
Settings shown reflect Sigmify GRC's default ticket-type configuration and can be adjusted per ticket type
Regulatory Timing
Breach Notification Timelines
Different regulations set different clocks for reporting a breach, and missing the window compounds the exposure.
DPDPA breach-notification obligations apply from 13 May 2027 under the DPDP Rules' phased rollout. Setting up the workflow now means it is tested before the deadline. California's 30-day deadline, set by SB 446, has applied since January 1, 2026, replacing the earlier "most expedient time possible" standard.
At a Glance
From First Signal to Closed Ticket
Every breach and control failure moves through the same six stages, whether it started with a SIEM alert, an audit finding, or a manual entry. Exceptions enter at approval and are tracked to expiry.
Detected
An audit, risk review, SIEM or HRM alert, or manual report surfaces the issue
Ticket Opens
Logged automatically or by hand, timestamped
and centralized
Classified & Assigned
Type, source,
and severity route it to the right owner
SLA Clock Runs
Counts down against the regulatory or internal deadline
Escalated if Needed
Automated alerts and reassignment as the deadline nears
Closed with Evidence
Logs, approvals, and documentation attached before closure
Comprehensive. Timely. Assured.
A Ticket That Never Gets Opened Is a Gap You Find Out About the Hard Way
A regulator, an auditor, or a headline: that’s usually how an unmanaged deviation surfaces. Sigmify GRC’s breach and exception workflows exist so every deviation, every failed control, and every security event lands in one place the moment it happens, moves through its escalation path, and closes with evidence attached.
01 · Comprehensive
Auditors Don't Find It First
Every source feeds one queue. When an auditor or regulator raises a deviation, your team has already logged it and has the ticket and history to show for it.
02 · Timely
Deadlines Met, Not Reconstructed
The clock starts at detection, not when someone notices an email. A 72-hour reporting window means 72 hours of working time, not whatever is left over.
03 · Assured
Evidence Already Assembled
When an auditor asks for proof, you export the ticket history. You don’t have to rebuild it from inboxes, chat threads and spreadsheets.
Under the Hood
Rules You Set Once, Applied to Every Ticket
Each stage in the flow above runs on rules your team configures, not on someone remembering the next step.
Intake Rules Decide What Becomes a Ticket
Each source (audit, governance task, risk assessment, or a SIEM or HRM integration) maps to a ticket type. Every ticket arrives already labelled with where it came from and which control or risk it touches.
Classification by Rule, Not by Judgment Call
Type, source and severity are set by configurable rules, not by whoever logs the ticket. Two analysts never classify the same event two different ways. Severity can also draw on SIEM and HRM event data.
Routing Paths Defined Before They’re Needed
Owners, backup owners and escalation paths are set per ticket type and severity in advance. When a ticket opens, it already knows who handles it and who takes over if it stalls.
SLA Rules Set per Ticket Type
Each ticket type has its own clock. Incidents and control failures start counting on detection. Exceptions start on approval and run until expiry. The deadline comes from the regulation you’re subject to or from your internal target, and alert thresholds and reassignment steps are configurable.
The Details Worth Knowing
What determines whether a breach or exception program holds up under scrutiny: how patterns get caught, how remediation gets finished, and how vendor-caused incidents are handled.
Patterns Get Caught Before They Repeat
Correlation rules compare incoming SIEM and HRM alerts against existing open tickets and flag duplicates or recurring patterns automatically, so the same root issue doesn’t get logged and worked five different times.
From Root Cause to Corrective Action
Root causes and corrective or preventive actions are captured through structured root cause analysis and tracked until each action is complete. Patterns across closed tickets show which fixes worked and which issues keep coming back.
The Same Rules, Whoever Caused the Breach
Breach and exception workflows extend to vendors and third parties who process your data or touch your systems. Vendor-originated incidents land on the same centralized dashboard, under the same SLA, escalation rules, and audit trail as internal tickets. For deeper third-party risk scoring ahead of an incident, this connects to Sigmify GRC’s Vendor Risk Management module.
Nothing Closes Without Proof
Logs, files, and approvals can be attached at every stage, not just at the end. A ticket can’t move to closed until the evidence its type requires is in place.
One History, Visible Everywhere
Every action, comment, approval, and update is logged on the ticket and linked to the related audits, risks, and controls, so anyone reviewing it sees the full trail in one place.
Stay ahead of the IRDAI 2026 guidelines
Know how Sigmify GRC's IRDAI compliance software helps you stay compliant — including the 6-hour incident reporting deadline and DPDP alignment requirements.